On 18th June 2025, the Bank hosted a special Customer Forum in Mbeya that brought together over 150 customers from diverse sectors. The forum was organized to strengthen customer relationships, promote financial education, and share updates on evolving service offerings.
The event provided a platform to showcase recent progress across key segments — including SME, Corporate, Retail, and Digital Banking — while highlighting service improvements designed to enhance customer convenience and satisfaction. Participants were introduced to digital channels such as ACB Mobile, Internet Banking, and the Akiba Wakala network, all of which support faster, paperless, and more accessible banking.
A strong emphasis was also placed on financial education, equipping customers with the knowledge needed to make informed decisions in both personal finance and business development. The Bank believes that financial literacy is an essential driver of empowerment and long-term growth.
Customers were highly engaged, offering feedback, posing questions, and sharing suggestions that reflected their interest and commitment to partnering with the Bank for shared success.
Speaking during the forum, Ms. Wezi Mwazani, Chief Commercial Officer, expressed her appreciation for the overwhelming turnout and reaffirmed the Bank’s customer-first commitment:
“We are truly grateful for the impressive turnout and active participation. It is a clear sign of the trust our customers place in us. We remain committed to listening, improving, and delivering services that meet and exceed their expectations.”
The forum reflects the Bank’s deliberate focus on creating meaningful customer engagement platforms. By fostering dialogue and encouraging two-way feedback, the Bank continues to build lasting relationships rooted in trust, inclusivity, and service excellence.
As part of ongoing efforts to strengthen relationships and encourage open dialogue, the Bank hosted an SME-focused customer engagement forum in Mwanza on May 22, 2025, at the Gold Crest Hotel. The event brought together more than 250 customers from across the region.
The forum created an opportunity for customers to share feedback, highlight challenges in their financial and business operations, and learn about new solutions designed to meet their needs. Senior executives were on hand to listen, respond and explore ways to improve service delivery.
The session featured a financial education segment tailored to small and medium-sized enterprises (SMEs), offering practical guidance on financial management, digital banking usage, and sustainable business growth. Discussions revealed key SME challenges, including access to capital, digital literacy and financial planning.
This engagement reflects the Bank’s continued commitment to responsive, inclusive and digitally driven service.
Part of the attendance of 250 customers at Gold Crest Hotel, Mwanza.
Mwanza Branch Manager, Mr. Emmanuel Makula, introducing his winning team.
#TwendeKidijitali | #KaribuAkiba | #EmpoweringCommunities
Empowering Communities Through Giving
At Akiba Commercial Bank, we believe in making a difference by supporting the communities we serve. As part of our commitment to social responsibility, we recently extended our support to Chakuwama Orphanage, bringing smiles and hope to the children through a meaningful donation aimed at enhancing their well-being.
Akiba Commercial Bank has rewarded lucky customers with cash prizes and exclusive gifts in the Twende Kidijitali – Tukuvushe January campaign grand finale. These winners, drawn from various branches, actively used ACB Mobile, Internet Banking, and VISA cards, showcasing the convenience of digital banking.
During the prize handover, Chief Commercial Officer, Ms. Wezi Olivia Mwazani, congratulated the winners and expressed gratitude for their continued trust in Akiba’s digital services. Excited by their rewards, customers pledged to keep using Akiba Commercial Bank’s digital channels for seamless and rewarding banking experiences.
During Customer Service Week 2024, we celebrated our valued customers under the theme “Above and Beyond.” It was a special time to show our appreciation for the continued trust and loyalty our customers have shown us.
As we move forward, we remain committed to enhancing your banking experience, especially through our ongoing digital transformation efforts under the ‘Twende Kidijitali’ campaign.
We are thrilled to announce a pivotal moment in banking history as Akiba Commercial Bank proudly introduces the highly anticipated ACB VISA Cards.
As the banking landscape continues to evolve, so does our commitment to providing innovative solutions tailored to meet the diverse needs of our valued customers. The launch of ACB VISA Cards marks a significant milestone in our mission to empower individuals with seamless, secure, and convenient financial services.
On March 9th, 2024, we had the privilege of attending a breakfast meeting at the Mwalimu Nyerere Convention Centre with GS1 Tanzania. This gathering provided a valuable opportunity to discuss collaboration, innovation, and the future of industry standards. It was an enriching experience, fostering connections and insights for progress in business and beyond.
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