On 18th June 2025, the Bank hosted a special Customer Forum in Mbeya that brought together over 150 customers from diverse sectors. The forum was organized to strengthen customer relationships, promote financial education, and share updates on evolving service offerings.
The event provided a platform to showcase recent progress across key segments — including SME, Corporate, Retail, and Digital Banking — while highlighting service improvements designed to enhance customer convenience and satisfaction. Participants were introduced to digital channels such as ACB Mobile, Internet Banking, and the Akiba Wakala network, all of which support faster, paperless, and more accessible banking.
A strong emphasis was also placed on financial education, equipping customers with the knowledge needed to make informed decisions in both personal finance and business development. The Bank believes that financial literacy is an essential driver of empowerment and long-term growth.
Customers were highly engaged, offering feedback, posing questions, and sharing suggestions that reflected their interest and commitment to partnering with the Bank for shared success.
Speaking during the forum, Ms. Wezi Mwazani, Chief Commercial Officer, expressed her appreciation for the overwhelming turnout and reaffirmed the Bank’s customer-first commitment:
“We are truly grateful for the impressive turnout and active participation. It is a clear sign of the trust our customers place in us. We remain committed to listening, improving, and delivering services that meet and exceed their expectations.”
The forum reflects the Bank’s deliberate focus on creating meaningful customer engagement platforms. By fostering dialogue and encouraging two-way feedback, the Bank continues to build lasting relationships rooted in trust, inclusivity, and service excellence.
