Akiba Privacy Policy


At Akiba Commercial Bank Plc, we consider the privacy and security of your information to be of vital importance to us. We therefore, undertake obligation to safeguard all visitors’ information that goes through our website and social pages. Nevertheless, remember that there is no single method of transmission over the internet, or electronic storage, which is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

This page is meant to provide assurance and comfort to all our Social media and website visitors on our commitment in protecting their information collected through our platforms. Once you choose to use our website and social media pages, then you agree to the collection and use of information in relation to this policy. The personal information that we collect is used for providing and improving our services and products.

We will not reveal your personal information to any other external party unless we have your consent or are required by laws and regulations of the United Republic of Tanzania.

We only collect personal information that we believe to be relevant and required to undertake your financial needs and to conduct our business.

We maintain firm security systems envisioned to prevent unauthorized access to your personal information by anyone, including our staff.

ACB, our staff and any agent or third party service provider with access to your information are required to observe and adhere to our confidentiality obligations

Information Collection and Use

For enhanced experience, while using our digital platforms (social media pages and Website) , we may request  you to reveal  us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or recognize you.

Log Data

We want to inform you that whenever you visit our website, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer's Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.


Cookies are files with a small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer's hard drive. Our website uses these “cookies” to collect information and to improve the customer and user experience on our website by placing relevant contents where possible. We also use the cookies to store visitor preferences to ease visitor navigation on the site

You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our service.

Policy Changes

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at info@acbtz.co.tz. Nevertheless, any complaints concerning the  use or mis-handling of your sensitive personal information  may be brought to our attention  by writing to the customer experience  team  through support@acbtz.co.tz or call  +255(746)811510